Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the rules applicable to purchases made on Psychomentor for digital test series, practice tests, mock tests, aptitude preparation and related online learning services.

By purchasing a product or service from Psychomentor, you acknowledge that you have read and understood this policy.

2. Nature of Our Services

Psychomentor primarily provides digitally delivered educational content and online test-series access. Once a purchase is successfully completed, access may be activated electronically through the user's account.

Because these are digital services, cancellation and refund eligibility may depend on whether the purchased content or premium access has already been activated or used.

3. Refund Eligibility

Refund requests may be considered in situations such as:

• A duplicate payment was accidentally made for the same purchase.
• The payment was successfully deducted but the purchased service was not activated due to a technical issue.
• A transaction-related technical problem resulted in an incorrect or incomplete purchase.
• Another genuine payment-related issue is identified and verified by the Psychomentor support team.

4. Situations Where Refund May Not Be Available

Refunds may generally not be provided solely because a user changes their mind after purchasing or has already accessed or substantially used the digital test-series or learning services.

Refund requests based only on lack of preparation, failure to appear in an examination, personal circumstances, or dissatisfaction after extensive use of the purchased digital content may not qualify for a refund.

5. Cancellation Policy

Since our services are digitally delivered, cancellation should be requested as soon as possible after the transaction and before substantial use of the purchased service.

Once premium access or digital content has been activated and used, cancellation may not be possible except where required by applicable law or where Psychomentor determines that a refund is appropriate after reviewing the circumstances.

6. Duplicate or Failed Transactions

If your account is charged more than once for the same purchase, please contact us with the relevant transaction details. After verification, the duplicate amount may be refunded through the applicable payment method.

If money is deducted from your bank account but the transaction is shown as failed or the service is not activated, please contact support so that the transaction can be verified.

7. How to Request a Refund

To request a refund or report a payment-related issue, contact Psychomentor support using the contact details available on our Contact page.

Please provide sufficient information to help us identify the transaction, such as the registered email address, transaction reference/payment ID, date of payment and a brief explanation of the issue.

8. Refund Processing

Approved refunds will be initiated through the applicable payment method or payment gateway. The time required for the amount to appear in the user's account may vary depending on the bank, card issuer, UPI provider or payment service provider.

9. Misuse and Fraudulent Transactions

Psychomentor reserves the right to investigate suspicious, fraudulent, abusive or repeated refund requests. Where appropriate, access to the relevant service may be restricted while a payment issue is investigated.

10. Changes to This Policy

Psychomentor may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes or applicable requirements. The latest version will be published on this page.

11. Contact Us

If you have any questions regarding a payment, cancellation or refund request, please contact Psychomentor through our Contact page.